From first message to drop-off day, here's exactly what happens.

Send us a message or call. Tell us your dates, your dog's name and breed, anything we should know — medication, anxiety, hates the postman.

• We'll confirm whether we have space
• Arrange a viewing, with or without your dog
• 10am or 2pm if visiting with your dog

You and your dog come up to the farm before any booking is confirmed. We'll show you the rooms, walk you round the paddocks, and let your dog get a first sniff of the place.

• Meet Susan
• See the actual room your dog will sleep in
• Ask the awkward questions

If you're happy and we're happy, we'll pencil the dates in and take your details. Cancel anytime and we wont charge you.

• Dates locked in writing
• Number of dogs
• Vet contact and emergency number on file

Pull up at the farmhouse. Bring food in marked portions if your dog is on a special diet or wet as we supply dry food. Bring the lead, and one familiar thing — a blanket, a bed, a toy, an old t-shirt. We'll do the handover at your dog's pace, not ours.

• No rushed goodbyes — you set the pace
• We'll send you a video and an update during your dogs stay
• Updates whenever you want them, or none at all

Same hours as drop-off. We'll have your dog ready, fed if it's near a meal time, and we'll tell you honestly how the stay went — including the awkward bits.

• Cash or bank transfer
• Must be paid in full before your dogs collection
• Your dog's belongings back exactly as you sent them (Unless your dog has chewed them)